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Onet Help Center

  • Is VAT charged?
    All are products are VAT inclusive
  • What should I do if the payment is not accepted?
    Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact /+255746 844844 notify us about the problem. We can manage the order manually.
  • Can I use pro-forma invoice?
    Yes, you can use pro-forma invoice. Please contact if you want to use pro-forma invoice.
  • What information should I input when ordering?
    our online ordering system will ask for all the important information you should submit. If you have a telephone number and address, please remember to submit it. This will easy the shipment process.
  • Can I cancel my order?
    If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact:- /+255746 844 844.
  • How can I order?
    You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive an order summary to your email. Order summary will also be stored to your account.
  • What payment methods can I use?
    You can use all local Mobile Operators{M-Pesa,Tigo Pesa e.t.c}, Cash and Bank deposits.
  • Why should I buy online?
    Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
  • What are the delivery charges?
    Delivery charges are dependent on the shipment requirements,distance and mode of transport.
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